Trust & Amazon Alexa

Vocalize Your Home Control

Trust Smart Home introduces Alexa, allowing you to speak to and direct the devices in your home with ease. Experience the benefits of voice control by powering your smart lights and manipulating their color and brightness – without even opening the Trust Smart Home app. Alexa can also open and close blinds, control wireless switches and dimmers, as well as trigger scenes* that you define in the Trust Smart Home app.

*For security reasons, scenes that arm or disarm your Trust security system cannot be controlled by Alexa

Get Started

To begin using Alexa and Trust together, follow these steps:

1. Open your Trust Smart Home app and log in
2. Make sure that you are able to control your devices in the Trust Smart Home app and that they have appropriate names
   • Use names that have only a few syllables
   • Avoid using the same name for multiple devices, even in separate rooms
   • Try to avoid starting multiple names with the same word
   • Make sure all names are in the language of your Alexa device
     Good examples:
     • Desk Light
     • Garden Blinds
     Bad examples:
     • D3sk L1ght
     • Supercalifragilisticexpialidocious Light
3. Acquire an Alexa-enabled device like the Amazon Echo
4. Download and install the Alexa App for your smart phone or tablet
5. Follow the in-app instructions to connect your Alexa device
6. In the Alexa app, navigate to the Skills view and search for Trust Smart Home
7. Find the Trust Smart Home skill, select Enable and log in using your Trust account credentials
8. You will be prompted to Discover Devices
   • If you are not prompted, you can tell Alexa to do this: “Alexa, discover devices”
9. Alexa or the Alexa app will let you know when the discovery process completes

You can now control your devices with phrases such as:

• "Alexa, turn on the table light"
• "Alexa, turn the table light violet"
• "Alexa, set the table light to 50%"
• "Alexa, turn off the table light"

Creating a group in Alexa, like Living Room or Kitchen, allows you to control multiple devices at once. More information is available on the Alexa website.
To control your groups, try phrases such as:

• "Alexa, turn on the living room"
• "Alexa, turn the living room red"
• "Alexa, set the kitchen to 50%"
• "Alexa, turn off the kitchen"

FAQ

Installation and Configuration

See Get Started for guidance.

Solving Problems

• Alexa failed to discover some of my scenes, what should I do?

  Due to security considerations, scenes that arm or disarm your security system may not be operated by voice. Double check whether the scenes you are expecting contain your security system.

• Alexa failed to discover my devices, what should I do?

  There can be multiple causes for this. Try the following:

  • Ensure that your devices are Alexa and Trust compatible, see Compatibility
  • Make sure that you are able to control your devices in the Trust Smart Home app
  • Log out and back in to your Trust Smart Home app
  • Disable and re-enable the Trust Smart Home skill in your Alexa app
  • Download and install any software updates available for your Alexa or Trust Smart Home devices (such as the latest app version)
• After trying to control a device, Alexa tells me that she is unable to find it in my profile, what should I do?

  The device is not properly registered in the Trust cloud. Navigate to the Smart Home tab in the Alexa App, find the device and tap Forget.

  Log out and back in to your Trust Smart Home app, then instruct Alexa to Discover Devices once more.

• After trying to control a device, Alexa tells me that she is unable to find it, what should I do?

  Alexa may not recognize the name of your device, speaking more clearly or reducing background noise may resolve the issue.

  If it does not, try changing the name of your device in the Trust Smart Home app and then re-discover your devices in the Alexa app or say to Alexa: "Alexa, discover devices". Consider the following when determining an appropriate name:

  • Use names that have only a few syllables
  • Avoid using the same name for multiple devices, even in separate rooms
  • Try to avoid starting multiple names with the same word
  • Make sure all names are in the language of your Alexa device
    Good examples:
    • Desk Light
    • Garden Blinds
    Bad examples:
    • D3sk L1ght
    • Supercalifragilisticexpialidocious Light

Compatibility

• Which Trust devices are compatible with Alexa?

  With the exception of the IP Camera and Security System, all devices that you are able to control from your Trust Smart Home app are compatible with Alexa. For a complete overview of the devices supported by the app, see Compatibility.

Compatibility